Terms of Service

Last updated: September 15, 2025

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and CookieFrame ("Company," "we," "us," or "our"), governing your access to and use of the CookieFrame website, platform, widget, application programming interfaces, and all related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Cookie Policy, and Refund Policy, which are incorporated herein by reference.

If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In such cases, "you" and "your" shall refer to both you as an individual and the entity you represent.

If you do not agree to these Terms, you must not access or use the Service.

2. Definitions

For the purposes of these Terms:

"Account" means the unique account created for you to access and use the Service.

"Content" means any text, images, code, data, information, or other materials uploaded, submitted, stored, or transmitted through the Service.

"Customer Website" means a website owned or operated by you on which you deploy the CookieFrame consent widget.

"Plan" means the subscription tier you have selected, which determines the features, quotas, and pricing applicable to your use of the Service.

"Widget" means the CookieFrame consent management script and user interface that you embed on your Customer Websites to collect and manage visitor consent.

"Visitor" means an individual who visits a Customer Website on which the Widget is deployed.

"Visitor Data" means information collected from Visitors through the Widget, including consent preferences, consent timestamps, and related metadata.

3. Description of Service

3.1 Service Overview

CookieFrame provides a cookie consent management platform designed to help website owners comply with privacy regulations including, but not limited to, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the IAB Transparency and Consent Framework (TCF).

The Service includes:

Cookie scanning and detection tools to identify cookies and tracking technologies on your websites
Customizable consent banners and widgets for collecting visitor consent
Consent analytics and reporting features
Script blocking functionality to prevent tracking until consent is obtained
Geo-targeting capabilities to display region-appropriate consent experiences
Integration with Google Consent Mode and other third-party platforms
Consent log storage and export capabilities

3.2 Service Availability

We strive to provide continuous access to the Service. However, we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control.

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will endeavor to provide reasonable advance notice of material changes that may adversely affect your use of the Service. Your continued use of the Service following any modifications constitutes your acceptance of such changes.

4. Account Registration and Security

4.1 Account Creation

To access certain features of the Service, you must create an Account. You may register using:

Email address and password
Single sign-on through Google
Passwordless authentication via magic links
Passkey authentication (WebAuthn)

You agree to provide accurate, current, and complete information during registration and to keep this information updated.

4.2 Account Security

You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You agree to:

Create a strong, unique password if using password authentication
Not share your Account credentials with any third party
Notify us immediately at contact@cookieframe.com of any unauthorized access or security breach
Log out of your Account at the end of each session when accessing the Service from shared devices

We are not liable for any loss or damage arising from your failure to protect your Account credentials.

4.3 Account Eligibility

You represent and warrant that:

You are at least 18 years of age or the age of legal majority in your jurisdiction
You have the legal capacity to enter into these Terms
Your use of the Service does not violate any applicable law or regulation
If acting on behalf of an organization, you have authority to bind that organization to these Terms

5. Subscription Plans and Billing

5.1 Plan Tiers

The Service is offered through various subscription tiers, each with specific features, quotas, and limitations:

Free Plan: Limited features for evaluation purposes, including a single domain, manual scanning, and basic consent management
Starter Plan: Expanded quotas, consent log export, and extended retention
Professional Plan: Enhanced features including automated scanning, white-label options, custom styling, and analytics
Enterprise Plans: High-volume quotas, premium features, extended retention, and priority support

Current plan details, features, and pricing are available at cookieframe.com/pricing. Plan features and quotas are subject to change; however, changes will not reduce the features of your current plan during an active subscription period.

5.2 Billing Cycles

Paid subscriptions are billed in advance on a recurring basis according to the billing cycle you select:

Monthly billing: Charged on the same calendar day each month
Annual billing: Charged on the same calendar day each year, typically at a discounted rate

Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. By subscribing to a paid Plan, you authorize us to charge your designated payment method for the subscription fees plus any applicable taxes.

5.3 Automatic Renewal Disclosure

Your subscription will automatically renew at the end of each billing period at the then-current price for your Plan. You will be charged automatically using the payment method on file unless you cancel your subscription before the renewal date. You may cancel at any time through your Account settings or by contacting contact@cookieframe.com.

5.4 Price Changes

We may change subscription prices at any time. Price changes for existing subscriptions will take effect at the start of the next billing cycle following notice of the change. We will provide you with at least 30 days' advance notice of any price increase via email or through the Service. Your continued use of the Service after a price change takes effect constitutes your acceptance of the new price. If you do not agree to a price change, you may cancel your subscription before the change takes effect.

5.5 Taxes

All prices are exclusive of applicable taxes unless otherwise stated. You are responsible for paying any applicable sales tax, value-added tax (VAT), goods and services tax (GST), or other taxes imposed by any government authority in connection with your use of the Service, except for taxes based on our net income.

6. Payment Terms

6.1 Payment Methods

We accept payment through various methods, including credit cards, debit cards, and other payment methods as displayed during checkout. Payment processing is handled by third-party payment processors, including Stripe and PayPal. Your use of these payment services is subject to their respective terms and privacy policies.

6.2 Payment Authorization

By providing a payment method, you represent and warrant that you are authorized to use that payment method and authorize us (or our payment processor) to charge that payment method for the total amount of your subscription, including any applicable taxes and fees.

6.3 Failed Payments

If a scheduled payment fails, we may:

Attempt to process the payment again using the same or an alternative payment method on file
Suspend or restrict access to paid features until payment is received
Downgrade your Account to the Free Plan if payment remains outstanding

You remain responsible for any uncollected amounts. We may engage collection agencies or pursue legal remedies for outstanding amounts.

6.4 Currency

Unless otherwise specified, all prices are quoted and charged in Euros (EUR) or United States Dollars (USD) as indicated at checkout.

7. Cancellation and Refunds

7.1 Cancellation by You

You may cancel your paid subscription at any time through your Account settings or by contacting contact@cookieframe.com. Upon cancellation:

Your subscription will remain active until the end of your current billing period
You will retain access to paid features until the end of the billing period
Your Account will be downgraded to the Free Plan at the end of the billing period
No partial or prorated refunds will be issued for the unused portion of your billing period

7.2 Refund Policy

We offer refunds under the following conditions:

Within 14 days of purchase: You may request a full refund within 14 days of your initial subscription purchase or upgrade to a higher-tier Plan, provided you have not substantially used the paid features
Service defects: If the Service materially fails to meet advertised specifications or technical issues prevent you from using the Service
At our discretion: We may issue refunds in other circumstances at our sole discretion

To request a refund, contact contact@cookieframe.com with your Account details and reason for the request. Refunds will be processed within 5-7 business days and issued to the original payment method.

7.3 Non-Refundable Items

The following are not eligible for refunds:

Subscription fees after the 14-day refund period
Partial billing periods
Custom development or professional services work
Administrative or processing fees

7.4 EU and UK Consumer Withdrawal Rights

If you are a consumer in the European Union or United Kingdom, you have the right to withdraw from distance contracts within 14 days of purchase without giving any reason ("cooling-off period"). To exercise your withdrawal right, you must inform us of your decision by a clear statement. Upon valid withdrawal, we will reimburse you without undue delay and no later than 14 days from the day we receive your withdrawal notice.

If you request that the Service begin during the withdrawal period and subsequently exercise your withdrawal right, you may be required to pay an amount proportionate to what has been provided until the time of withdrawal.

8. Permitted Use and Restrictions

8.1 Permitted Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, specifically to manage cookie consent on websites you own or operate or for which you have authorization to manage consent.

8.2 Prohibited Activities

You agree not to:

Misuse the Service

Use the Service for any unlawful purpose or in violation of any applicable law or regulation
Circumvent, disable, or interfere with security features of the Service
Access or attempt to access accounts, systems, or data not intended for you
Use the Service to collect personal data without lawful basis or proper consent
Deploy the Widget on websites without proper authorization

Harm the Service or Other Users

Introduce viruses, malware, or other harmful code
Conduct denial-of-service attacks or overload our systems
Interfere with or disrupt the integrity or performance of the Service
Scrape, crawl, or harvest data from the Service without authorization
Reverse engineer, decompile, or disassemble any part of the Service

Violate Rights of Others

Infringe intellectual property rights of CookieFrame or third parties
Misrepresent your identity or affiliation with any person or entity
Use the Service to send spam or unsolicited communications
Use the Service in a manner that violates the privacy rights of others

8.3 Compliance with Laws

You are solely responsible for ensuring that your use of the Service, including deployment of the Widget on your Customer Websites, complies with all applicable laws and regulations, including privacy and data protection laws. The Service is a tool to assist with compliance; it does not guarantee legal compliance, and you should seek independent legal advice regarding your specific compliance obligations.

8.4 Fair Use

Certain Plans include quotas for domains, pages scanned, cookies tracked, and consent log retention. You agree to use the Service within the quotas applicable to your Plan. We may suspend or restrict access if you exceed your Plan quotas or engage in usage patterns that strain our infrastructure.

9. User Content and Data

9.1 Ownership of Your Data

You retain all ownership rights to data and Content you upload or input into the Service, including domain configurations, widget customizations, and any proprietary information. We do not claim ownership of your Content.

9.2 License to CookieFrame

By using the Service, you grant us a worldwide, royalty-free, non-exclusive license to host, store, process, and display your Content solely as necessary to provide and improve the Service. This license continues for as long as your Content remains in the Service and terminates when you delete your Content or Account, except as required for backup, archival, or legal purposes.

9.3 Visitor Data Processing

Visitor Data collected through the Widget on your Customer Websites is processed by us on your behalf. You act as the data controller for Visitor Data, and we act as a data processor. Our processing of Visitor Data is governed by our Privacy Policy and any applicable data processing agreement.

You are responsible for:

Providing appropriate privacy notices to Visitors
Obtaining any necessary consents for data collection
Ensuring your use of Visitor Data complies with applicable laws
Configuring the Widget appropriately for your compliance requirements

9.4 Data Export

Subject to your Plan, you may export Visitor Data and consent logs from the Service. Upon Account termination, you should export any data you wish to retain before the termination takes effect.

10. Intellectual Property

10.1 CookieFrame Intellectual Property

The Service, including its software, design, text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and all other content and materials, is owned by CookieFrame or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

All rights not expressly granted in these Terms are reserved by CookieFrame.

10.2 License to Use the Service

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription period. This license does not include the right to:

Modify, adapt, or create derivative works of the Service
Sublicense, resell, or redistribute the Service
Copy or reproduce any part of the Service except as expressly permitted
Remove, alter, or obscure any proprietary notices

10.3 Trademarks

"CookieFrame" and our logos are trademarks of CookieFrame. You may not use our trademarks without our prior written consent, except to identify the Service in accordance with reasonable trademark usage guidelines. All other trademarks appearing in the Service are the property of their respective owners.

10.4 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to you. You waive any moral rights in such Feedback.

You may embed the Widget on Customer Websites in accordance with our implementation documentation. The Widget must be implemented correctly for proper functionality. We are not responsible for issues arising from improper implementation.

11.2 White-Label and Custom Styling

Subject to your Plan, you may customize the Widget's appearance and, where available, remove or replace CookieFrame branding. Even when using white-label features, you may not misrepresent the Widget as your own proprietary technology if asked directly.

11.3 Third-Party Script Handling

The Widget may block or conditionally load third-party scripts on your Customer Websites based on Visitor consent preferences. You are responsible for configuring which scripts to block and for ensuring that script blocking does not interfere with essential website functionality.

11.4 Customer Website Responsibility

You are solely responsible for:

The content and operation of your Customer Websites
Ensuring the Widget is appropriate for your website and audience
Any claims arising from your Customer Websites or their interaction with the Widget
Compliance with third-party terms of service (including Google, Facebook, and other platforms) when using the Widget with their services

12. Third-Party Services

12.1 Third-Party Integrations

The Service integrates with and may require the use of third-party services, including:

Payment Processors: Stripe, PayPal, and others for payment processing
Authentication Providers: Google for single sign-on
Analytics and Compliance Platforms: IAB TCF, Google Consent Mode, and others

Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices or content of third-party services.

12.2 External Links

The Service may contain links to external websites or resources. We do not control and are not responsible for the availability, content, accuracy, or practices of external sites. Links do not imply endorsement. You access external sites at your own risk.

12.3 No Endorsement

Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by CookieFrame.

13. Warranties and Disclaimers

13.1 Service "As Is"

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE
WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS
WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE

13.2 No Compliance Guarantee

THE SERVICE IS DESIGNED TO ASSIST WITH COOKIE CONSENT MANAGEMENT AND PRIVACY COMPLIANCE. HOWEVER, WE DO NOT WARRANT OR GUARANTEE THAT:

USE OF THE SERVICE WILL ENSURE COMPLIANCE WITH ANY SPECIFIC LAW OR REGULATION
THE SERVICE WILL DETECT ALL COOKIES OR TRACKING TECHNOLOGIES ON YOUR WEBSITES
CONSENT MECHANISMS WILL SATISFY THE REQUIREMENTS OF ALL APPLICABLE JURISDICTIONS
YOU WILL AVOID REGULATORY ENFORCEMENT ACTIONS OR LEGAL LIABILITY

COMPLIANCE WITH PRIVACY LAWS IS YOUR RESPONSIBILITY. THE SERVICE IS A TOOL, NOT A SUBSTITUTE FOR LEGAL ADVICE.

13.3 Consumer Law Protections

THE DISCLAIMERS IN THIS SECTION DO NOT EXCLUDE OR LIMIT ANY CONSUMER RIGHTS THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. IF YOU ARE A CONSUMER IN THE EUROPEAN UNION, UNITED KINGDOM, AUSTRALIA, CANADA, OR OTHER JURISDICTIONS WITH MANDATORY CONSUMER PROTECTIONS:

STATUTORY CONSUMER GUARANTEES AND RIGHTS UNDER APPLICABLE CONSUMER PROTECTION LAWS REMAIN IN FULL FORCE
ANY LIMITATION OR EXCLUSION OF LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY MANDATORY APPLICABLE LAW
YOU MAY HAVE ADDITIONAL RIGHTS UNDER LOCAL LAW THAT CANNOT BE WAIVED BY CONTRACT

14. Limitation of Liability

14.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COOKIEFRAME, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE
DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA
DAMAGES ARISING FROM CONDUCT OF ANY THIRD PARTY ON THE SERVICE
DAMAGES ARISING FROM ANY CONTENT OR MATERIALS OBTAINED THROUGH THE SERVICE

14.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR
ONE HUNDRED EUROS (€100)

14.3 Basis of the Bargain

THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK BETWEEN THE PARTIES AND ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN US. THE SERVICE WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS.

14.4 Consumer Protection Exceptions

THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO:

LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE
LIABILITY FOR FRAUD OR FRAUDULENT MISREPRESENTATION
LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER MANDATORY APPLICABLE LAW
CONSUMER GUARANTEE RIGHTS UNDER APPLICABLE CONSUMER PROTECTION LAWS

IF YOU ARE A CONSUMER, YOU MAY HAVE RIGHTS UNDER APPLICABLE LAW THAT CANNOT BE LIMITED OR EXCLUDED. NOTHING IN THESE TERMS AFFECTS THOSE RIGHTS.

15. Indemnification

15.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless CookieFrame, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Your use of the Service
Your violation of these Terms
Your violation of any applicable law or regulation
Your violation of any rights of a third party
Content you upload, submit, or transmit through the Service
Your Customer Websites and their operation
Any claims by Visitors or third parties relating to your use of the Widget

15.2 Consumer Limitation

If you are a consumer in a jurisdiction where indemnification provisions are limited or prohibited by law, this Section 15 applies only to the extent permitted by applicable law.

15.3 Procedure

We will promptly notify you of any claim subject to indemnification. You shall not settle any claim without our prior written consent if the settlement would require us to admit fault, pay money, or take or refrain from taking any action.

16. Termination and Suspension

16.1 Termination by You

You may terminate your Account at any time by:

Using the account deletion feature in your Account settings
Contacting contact@cookieframe.com

Upon termination by you, any prepaid subscription fees are non-refundable except as provided in Section 7 (Cancellation and Refunds).

16.2 Termination by Us

We may terminate or suspend your Account or access to the Service immediately, without prior notice or liability, if:

You breach any provision of these Terms
We are required to do so by law or legal process
Your Account has been inactive for an extended period
We cease to offer the Service

For termination for cause (breach), we will provide notice and, where the breach is curable, a reasonable opportunity to cure the breach before termination takes effect, except where immediate termination is necessary to protect the Service or other users.

16.3 Suspension

We may suspend your access to all or part of the Service if:

We reasonably believe you have violated these Terms
Your Account is past due on payments
Your usage poses a security risk or may harm other users
Required by law or legal process

We will endeavor to provide notice before or promptly after suspension, except where doing so would compromise security or legal compliance.

16.4 Effect of Termination

Upon termination of your Account:

Your right to access and use the Service ceases immediately
We may delete your Account data, subject to any legal retention obligations
Provisions of these Terms that by their nature should survive termination will survive, including intellectual property provisions, disclaimers, limitations of liability, and dispute resolution provisions

16.5 Data Retention After Termination

Following Account termination:

We will retain your data for a reasonable period to allow you to request a copy
After this period, your data may be deleted from our systems
Certain data may be retained as required by law or for legitimate business purposes
Visitor consent logs will be deleted according to the retention periods specified in our Privacy Policy

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Romania, without regard to conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

17.2 Jurisdiction

Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the courts of Romania, and you consent to the personal jurisdiction and venue of such courts.

17.3 Consumer Jurisdiction Rights

If you are a consumer in the European Union, you may bring proceedings in the courts of your country of residence. If you are a consumer in the United Kingdom, Australia, Canada, or other jurisdictions with mandatory consumer venue protections, this Section does not deprive you of any mandatory protections afforded by the laws of your place of residence or your right to bring proceedings in local courts.

17.4 EU Online Dispute Resolution

If you are a consumer in the European Union, you may submit complaints through the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board, but we will consider participation on a case-by-case basis.

18. Consumer Protection Provisions

18.1 European Union

If you are a consumer in the European Union, you benefit from mandatory provisions of the consumer protection laws of your country of residence. Nothing in these Terms affects your rights under the Consumer Rights Directive 2011/83/EU, the Unfair Contract Terms Directive 93/13/EEC, or other applicable EU consumer protection laws.

18.2 United Kingdom

If you are a consumer in the United Kingdom, you benefit from mandatory provisions of the Consumer Rights Act 2015 and other applicable consumer protection laws. Nothing in these Terms affects your statutory rights as a consumer.

18.3 Australia

If you are a consumer in Australia for the purposes of the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

18.4 Canada

If you are a consumer in Canada, certain provisions of these Terms may not apply to you or may be limited by applicable provincial or federal consumer protection laws. Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under applicable Canadian consumer protection legislation.

18.5 California

If you are a consumer in California, you have specific rights under California law, including under the California Consumer Privacy Act (CCPA), the Automatic Renewal Law (Business & Professions Code § 17600 et seq.), and other consumer protection statutes. We comply with California's automatic renewal disclosure requirements as set forth in Section 5.3 of these Terms.

Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

19. Changes to Terms

19.1 Modifications

We may modify these Terms at any time. When we make material changes, we will:

Update the "Last Updated" date at the top of these Terms
Notify you by email or through a prominent notice on the Service at least 30 days before the changes take effect
For EU and UK consumers, we will seek your affirmative consent to material adverse changes where required by law

19.2 Continued Use

Your continued use of the Service after the effective date of modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Service and may terminate your Account.

19.3 Preservation of Rights

No modification to these Terms shall retroactively deprive you of any rights you have accrued under a prior version of these Terms.

20. Miscellaneous

20.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Refund Policy, and any other policies referenced herein, constitute the entire agreement between you and CookieFrame regarding the Service and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.

20.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent.

20.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of CookieFrame to be effective.

20.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction. Any attempted assignment in violation of this Section is void.

20.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, internet or telecommunications failures, or other force majeure events.

20.6 Notices

We may provide notices to you via email to the address associated with your Account, through the Service, or by posting on our website. You may provide notices to us by email to legal@cookieframe.com or by mail to our address listed below. Notices are deemed received when delivered by email or 3 business days after mailing.

20.7 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any person, except as expressly provided herein or required by applicable law.

20.8 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

20.9 Language

These Terms are provided in English. In the event of any conflict between translated versions and the English version, the English version shall prevail, except where prohibited by applicable law.

21. Contact Information

If you have questions about these Terms or the Service, please contact us:

CookieFrame

Address: Com. Ineu nr.331 417295 Ineu Romania

Email: contact@cookieframe.com

Website: https://cookieframe.com/contact

VAT ID: RO 49049449

Effective Date: January 15, 2026

These Terms of Service were last updated on January 15, 2026.